‘Building an evidence-driven culture during a period of extraordinary community need’

The Situation

Jewish Care wanted to move beyond satisfaction tracking to measure the impact of its youth mentoring and casework support programs.

What I Did

I worked with Jewish Care to develop impact measurement frameworks across both programs, including the Personal Wellbeing Index (PWI) for casework clients at intake and exit.

The Outcome

• 100% of clients who completed both entry and exit surveys showed improvement in wellbeing scores. A clear, quantified signal that casework support was making a genuine difference

• The organisation's ability to demonstrate outcomes, not just satisfaction, was a contributing factor in securing new federal and state grant funding, including a multi-million-dollar grant where outcome measurement capability was estimated to have played a meaningful role in the funding decision

• Impact measurement has become embedded in the organisation's day-to-day culture,  discussed in team meetings at every level, from senior leadership down to individual caseworkers

• The casework team has since developed an impact measurement framework for a new program that did not exist when we worked together.

"The approach was: upskill the staff, get them to buy in, and they'd be able to continue the journey by themselves and implement it going forward... I think overall it worked, and it worked well."  

Dalit Tendler, Director, Communications and Engagement, Community Service, Jewish Care